5TASTE ships to all countries
Standard Ground service is not available to Alaska, Hawaii, or Puerto Rico.
Free Shipping is available on orders of $200 or over .
All items must be returned as new, unused, and with all 5TASTE (and Brand) original packaging.
A return fee of $30.00 will be deducted from your refund. When creating your RMA, please select all items you would like to return. The return fee will be charged per RMA/ label created.
Items you wish to return must be returned within 14 days of receiving the last item in your order. Returns outside of this limit will only be accepted at our discretion.
All clothing must be returned in their original packaging, ie: protective plastic covering, garment bags, and tags attached. Please be careful when trying on your new items if still considering returns. Small stains, makeup, and dye stains from other clothing will be reason to reject a return.
Please keep handbags in their original condition. When handling light-colored bags, please keep caution with other clothing and dyes, to prevent stains.
Please maintain the original condition of shoes. Shoes will only be accepted for return if the soles are not marked or scratched from wear, and the condition of the shoe box is maintained. Dust bags and shoe boxes are a part of the product and must be included in your return. Please use a separate box to put your shoe box in when returning to protect from damage.
Order Changes & Cancellation
5TASTE is not able to alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee $___. If you would like to change the size of an item in your order, the item will need to be cancelled, and a new order must be placed.
5TASTE does not accept exchanges. Customers must follow the return process (stated above) for any unwanted products, and will need to place a new order for their desired product. A return fee will be applied.
Damaged / Faulty Goods
If there was a mistake on the part of W concept, or in the case an item was faulty or damaged when received, customers will be reimbursed for both delivery and return shipping charges, and you may return it for a refund.
To Return an item in your order, simply create a Return Merchandise Authorization (RMA), and wait for your return label to be sent to you. Once you receive your return label, you must ship your package back within 2-3 business days to ensure your return is approved and your refund will be processed.
Please follow the steps below to create a RMA for your purchase.
If you purchased your order through your W account:
1. Log into your account and click "My Account".
2. Click on "My Returns" on the left side of the page and click "Request New Return"
3. Find the order you would like to return, click on the item(s) you would like to return, and reason for return.
4. Click "SUBMIT REQUEST"
Please drop off your package at your nearest UPS location and ship out within 2-3 business days.
If your package exceeds our 14 day limit policy, we will have to return package back to you.
If you choose to arrange a pick up by UPS, these fees will not be covered by W Concept.
Please contact our Customer Care at firstname.lastname@example.org for any questions on returns/refunds.